Returns Policy
Last updated: 1 August 2026
1. Shop items
For ready-made items purchased through our shop, you may request a return within 7 days of delivery if the item is unused and in its original condition. Contact us via our contact page with your order number to start a return.
2. Custom prints and quotes
Because custom prints are made specifically to your specifications, they generally cannot be cancelled once production has started, and are not eligible for change-of-mind returns. If there's a defect or the item doesn't match what was agreed in your quote, contact us and we'll make it right — see faulty items below.
3. Faulty or damaged items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement, repair, or refund at our cost.
4. Cancelling before dispatch
You can cancel a shop order for a full refund any time before it's dispatched. Custom orders can be cancelled before printing begins; once printing has started, materials and time already committed may not be refundable.
5. Refunds
Approved refunds are issued back to your original Yoco payment method and typically reflect within 5–10 business days, depending on your bank.
6. Return shipping
For faulty or incorrect items, we cover return shipping. For change-of-mind returns on shop items, return shipping is at your cost unless we advise otherwise.
7. Contact
Start a return or ask a question via our contact page.